Helpdesk Services
PURCHASE TO PAY
VENDOR HELPDESK - This service is typically provided in the area of AP process as an add-on service; the queries and clarifications on the payments, deductions and timeliness are normally addressed in the AP vendor helpdesk. This process is handled by an exclusive team who is provided with a query tracking tool to record queries. The team is trained in FAQs and phone call etiquettes. .
AP REPORTING- MIS reports and analytics on AP process is generated and shared with the clients as part of the Monthly Review Process. Actionable dashboards through in house portals are part of our specialized offerings.
RECORD TO ANALYSE
AUDIT SUPPORT - We provide statutory and internal audit support for our clients by making available the necessary data, reconciliations and backups on time in a standard and easily accessible manner.
QUERY HANDLING - As part of our endeavour to provide end-to-end services, we create a helpdesk facility to receive, analyse, reply and support customer queries in the R2R area.
MANAGEMENT REPORTING - Reporting through portal led dashboards, provision of actionable MIS, generation of KPI reports covering financial results, compliance, ratios and financial metrics are part of our suite of reporting services.